Salesforce to Acquire AI Agent Maker Fin for $3.6 Billion
Salesforce agreed to buy Fin, the customer-service AI company formerly known as Intercom, for about $3.6 billion to strengthen its Agentforce platform.
Latency measures the delay between an AI request and the resulting response. Interactive generative systems often track time to first token, which reflects how quickly output begins, and time to last token, which captures total completion time. Latency comes from model computation, queueing, network transfer, retrieval, tool calls, safety checks, and application logic. It varies with prompt length, output length, model size, hardware, batching, cache use, and current load. Optimizing only average latency can hide poor experiences, so teams also monitor percentile values and separate each stage of the request. The right target depends on whether the product is conversational, analytical, offline, or safety-critical.
Salesforce agreed to buy Fin, the customer-service AI company formerly known as Intercom, for about $3.6 billion to strengthen its Agentforce platform.
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