OpenAI Launches Presence to Deploy Enterprise AI Agents
OpenAI launched Presence, a deployment product that helps enterprises run governed AI agents for voice and chat tasks like customer support, with human handoff and policy controls built in.
Agentic AI
Agentic AI describes software that works toward an objective by deciding what to do next rather than waiting for a new instruction at every step. A typical agent interprets the goal, creates a plan, calls permitted tools, reviews the result, and adjusts when an action fails. This makes the approach useful for research, coding, customer operations, and other tasks that span several systems or decisions. Autonomy does not mean unlimited control: production agents should operate within explicit permissions, spending limits, data boundaries, and stopping rules. Logs and human approval checkpoints help teams trace decisions and intervene before an incorrect plan causes wider effects.
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