Salesforce to Acquire AI Agent Maker Fin for $3.6 Billion
Salesforce agreed to buy Fin, the customer-service AI company formerly known as Intercom, for about $3.6 billion to strengthen its Agentforce platform.
BLEU, or Bilingual Evaluation Understudy, is an automatic metric originally developed for machine translation. It compares short sequences of words in generated text with one or more reference translations, combines precision across several n-gram lengths, and applies a penalty when output is too short. BLEU is inexpensive and useful for comparing systems on the same dataset, but it does not directly measure factuality, fluency, meaning, or human preference. Valid alternative wording can receive a low score, while awkward text can match many reference phrases. Results depend on tokenization and implementation, so reporting should include the exact evaluation settings and, when possible, human judgment.
Salesforce agreed to buy Fin, the customer-service AI company formerly known as Intercom, for about $3.6 billion to strengthen its Agentforce platform.
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